Salve Patient Knowledge Base
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FAQ

Frequently asked questions

  • How do I download the Salve app?
  • How do I sign up?
  • How do I log in?
  • Why is my account not syncing?
  • Why can't I sign up? ('something went wrong' error)
  • Why can't I log in?
  • What's my clinic's invite code?
  • How do I reset my password?
  • How do I receive notifications?
  • How do I turn off notifications?
  • I've changed my phone number; why can't I log in anymore?
  • I've changed my email address; what should I do?
  • How do I switch clinics?
  • My medications and/or appointments don't look right; what should I do?
  • Why isn't password reset working?
  • Why can't I send my clinic messages at certain times?
  • What are provisional appointments?
  • How do I stop my partner from seeing my treatment information?
  • I haven't received my SMS verification code
  • I can't view a letter/document sent to me (iPhone)
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