Why is my account not syncing?
An account not syncing is usually due to one of three reasons:
- The email address you signed up with doesn't match what's in your patient record at the clinic
- The date of birth you signed up with doesn't match what's in your patient record at the clinic
- Your email address can be found in more than one patient record at the clinic (e.g. it's also in your partner's record)
If you know you signed up with a different email from what your clinic has, all you need to do is restart the app and sign up again using the correct email address.
If you think you entered the wrong date of birth, just send us an email at firstname.lastname@example.org confirming your date of birth and we'll amend it for you.
If you think you and your partner have the same email address at your clinic, please contact your clinic and either 1) provide them with an alternative email address for your partner, or b) ask them to remove the email address from your partner's record (if they don't intend on also signing up). Once that's done, your Salve account should automatically sync within a few minutes.
If you've signed up with what you believe are the correct details, or you made a mistake with your date of birth, please send us an email at email@example.com and we'll get you synced ASAP.