Why is my account not syncing?

An account not syncing is usually due to one of three reasons:

Email address entered doesn't match clinic records

If you know you signed up with a different email from what your clinic has, all you need to do is restart the app and sign up again using the correct email address.

Date of birth entered doesn't match clinic records

If you think you entered the wrong date of birth, just send us an email at hello@salveapp.co.uk confirming your date of birth and we'll amend it for you.

Email address found in more than one patient record

E.g. in your partner's or a duplicate record.

If you think there's a chance you share an email with your partner or there might be a duplicate for you, please contact your clinic to remove/replace your email in your partner's record or look for duplicates. Once your clinic resolves the conflict, your Salve account should automatically sync within a few minutes.

If you've signed up with what you believe are the correct details, or you made a mistake with your date of birth, please send us an email at hello@salveapp.co.uk and we'll get you synced ASAP.

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