Why can't I sign up? ('something went wrong' error)

If you're trying to create an account but keep encountering a 'something went wrong' error after trying to set your password, it's usually down to one of these:

Your email address can be found in more than one patient record at your clinic

E.g. your partner's or a duplicate.

Please contact your clinic to either remove/replace your email address in your partner's record or check for a duplicate. Once the clinic resolves the issue, you can try signing up again and it should go through.

Your email address cannot be found in any patient record at your clinic

If you think you tried to sign up with an email address different from the one your clinic has, please try to sign up again using the correct email address.

An account already exists with the email address you entered

If you think you might have already created a Salve account previously, please try logging in (you can reset your password if you're not sure what it is).

Your clinic's network or Salve may be down

If you're not sure what the problem might be or you think Salve or your clinic's network may be down, send us an email at hello@salveapp.co.uk and we'll investigate.