Messaging in the patient web portal

Viewing your messages

To view your messages with your clinic via Salve's Patient Web Portal:

1. Go to https://patientwebportal.salvehealth.com and enter your email and password to log in
2. Once logged in, click on the Messages menu option in the navigation bar

Once you have landed on the Messages section, you will be able to view all of the conversations between you and the clinic.

Opening a conversation

To open a conversation and view the messages that have been sent between you and the clinic, click on the conversation you wish to read to bring the chat onto your screen.

Sending a message

To send a message into an existing conversation, click into the message box, write the message you wish to send, and click on the send button!

Sending message attachments

If you would like to send files and/or images as a message to your clinic, click on the paperclip icon in the message box to bring up your file picker. Once you have selected the files/images you would like to send, they will appear as message attachments in the message box.

Starting a new conversation

To start a new conversation with your clinic, click on the compose button at the bottom of the inbox.

Clicking on this compose button will bring up the new conversation pop-up, where you can select the message category for your query, enter the message you wish to send to the clinic, and attach any files and/or images.

When you're ready to send your message, just click on the send button and a new conversation will appear for you and the clinic.