Creating a Salve account via the patient web portal

1. Click on the Create an account button on the login screen

2. Enter your clinic's invite code

   If you don't have one, please ask your clinic or contact us at hello@salveapp.co.uk stating your clinic's name and location.

3. Follow the on-screen instructions to enter your details and verify your identity
   1. The details you enter must match those held at your clinic in your patient record, otherwise we won't be able to find you in their system.
   2. You must have access to the inbox of the email address you enter, as we will email you a verification code.
   3. The phone number you enter must be capable of receiving text messages as we'll send you a verification code via SMS.
4. As long as your details match and you verify your email and mobile number, your account will be created successfully 🎉
5. You can also use the same email and password to log in to the mobile app, which has more functionality than the patient web portal – like messaging, treatment timeline, reminders, and more.

Having problems signing up?

Something went wrong

If you're getting a 'something went wrong' error message, this may mean we've found more than one patient with your email address – for example if you have the same email address as your partner. Please contact your clinic and ask them to check that your email address isn't used in any other patient record.

Email address not found

The address you sign up with has to be exactly the same as the one your clinic has on file. For example, if you sign up using name@gmail.com but your clinic has name@googlemail.com, Salve won't be able to find you in the clinic's system. Please check with your clinic if you're not sure what address they have for you.

Account not syncing

This is usually down to one of three things:

1. The date of birth you signed up with doesn't match what's in your patient record
2. You used a different email address to sign up from the one that's in your patient record
3. Your email address can be found in more than one patient record at your clinic e.g. your partner's

If you send us an email, we'll have a look and let you know what the cause is.