I'm having problems logging in from mainland China; what should I do?
If you are having difficulty logging in to Salve and/or loading your treatment information, messaging with your care team, etc. while in mainland China, please try using a VPN on your device – preferably switched to a region local to your clinic.
Please note that even using a VPN may not solve the issue due to continuous changes to security measures enforced by the Chinese government and connection to Salve is not guaranteed while accessing from mainland China.
Where connections are successful via VPN, it’s likely this will slow down the responsiveness of the app and information will take longer than usual to load.
如果您位于中国大陆，在登录 Salve 和/或加载您的治疗信息、给您的护理团队发送消息时遇到困难，请尝试在您的设备上使用 VPN（最好切换到您诊所所在的地区）。
请注意，因为中国政府施行的安全措施在不断变化，所以即使使用 VPN 也可能无法解决问题，并且无法保证您从中国大陆访问时能够成功连接 Salve。
如您通过 VPN 成功连接 Salve，可能会出现应用程序的响应速度降低、加载信息的时间较平时更长的情况。