How do I allow Salve access to my photos and/or files?

In order to send your clinic attachments via messages, Salve needs access to your files and/or photo library depending on what kind of file you want to send. Salve will prompt you for access in-app the first time you try to attach a picture or document to a message, but if you accidentally deny access you can turn it on via your device's settings.

Allow access to files/documents 

iOS

1. Open the Settings app
2. Go to Privacy > Files and Folders
3. Make sure the toggle next to Salve is turned on

Android

1. Open the Settings app
2. Go to Apps & notifications > App info > Salve > Permissions
3. Ensure Files and media is in the Allowed section:
4. If it's in the Denied section, tap on Files and media and choose Allow only while using the app:

Android device interfaces differ between manufacturers, so the above is a guide only.

Allow access to photo library/camera roll

iOS

1. Open the Settings app
2. Go to Privacy > Photos
3. Tap on Salve
4. Make sure Add Photos Only is ticked

Android

1. Open the Settings app
2. Go to Apps & notifications > App info > Salve > Permissions
3. Ensure Files and media is in the Allowed section:
4. If it's in the Denied section, tap on Files and media and choose Allow only while using the app:

Android device interfaces differ between manufacturers, so the above is a guide only.